Overview
This page houses our video library of quick how-to videos. These are bite-sized shorts that can help you with setting up your users, checking timesheets, and even using our advanced features!
Check back often for new videos!
Updated on September 15, 2025
Tagged: set up attendancetrainingshortsvideosvideovideo librarySet up accounttraining resourcesemployee trainingFeaturedset up Time Clock & Attendanceset up schedulingset up
Related Articles
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Setting Your Alert Preferences
Update your alert preferences to configure how you are automatically notified by When I Work. For each alert, you can choose how you’d like to be notified: Email: Just like it sounds—we’ll send you an email. Mobile: If you’re logged in to the When I Work app on your iOS device, or Android device, you’ll be notified in the app. If you’re not logged in, we’ll send you a text message. If you have employee or supervisor level access, we’ll only send you alerts for the schedules that you belong to. For managers and admins, you’ll receive alerts for schedules...From your iOS device, Computer, Android device
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Widget for iOS
This widget surfaces the “Next Shift” information from inside the When I Work app to the main screen of an iOS device. This can be used as an alternative opening up the mobile application each time you want to see your upcoming shifts! You must have the mobile application installed to use the widget In order for your next shift information to display, you will need to be logged in to the application Minimum iOS version required: 14.0 or higher To locate your current iOS software version, follow this guide Minimum app version required: 13.2 or higher To find app...From your iOS device
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Manage Your Pay Information
You can manage your pay information in your user profile. Pay information includes: Bank account information Tax withholding information You can also manage your pay information from a computer or Android device. Have your banking information readily available to speed up the process. From the When I Work Staff Scheduling app, tap More. Tap Profile & Settings, then tap Pay. To manage a bank account, tap Add Account in the Bank Account Section. Follow the prompts to complete. To manage tax withholdings, click Set Withholdings in the Taxes section. Follow the prompts to complete. From the When I Work Staff Scheduling...From your iOS device
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Manage Your Pay Information
You can manage your pay information in your user profile. Pay information includes: Bank account information Tax withholding information You can also manage your pay information from a computer or iOS device. Have your banking information readily available to speed up the process. From the When I Work Staff Scheduling app, tap More. Tap Profile & Settings, then tap Pay. To manage a bank account, tap Manage Accounts in the Bank Account Section. Follow the prompts to complete. To manage tax withholdings, click Set Withholdings in the Taxes section. Follow the prompts to complete. From the When I Work Staff Scheduling...From your Android device
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Manage Your Pay Information
You can manage your pay information in your user profile. Pay information includes: Bank account information Tax withholding information Recurring benefits & deductions You can also manage your pay information from an iOS device or Android device. First time adding your info? You are prompted to fill out this info when you log into When I Work for the first time. You can also go to your user profile to start filling this out. Have your banking information readily available to speed up the process. Hover over your name, then select Profile & Settings. Click Get Started in the Pay Information...From your Computer
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Exporting Archived Users
If you need to gather information about users you have archived, you can export the archived user’s information. You must have Admin or Manager role permissions to export an archived user The export file contains same fields as the user export with 2 additional columns: Archived Date: The date the...From your Computer