Related Articles

• User Invite Statuses

  From your Computer

  You can easily monitor the status of your team members after adding them!  This is a great way to see who has completed registration, who needs a reminder, and who hasn’t even received an invite yet! If a user hasn’t accepted an invite to join your workplace, you can remind the user by sending another invite. Invites cannot be sent if a user has already registered (accepted an invite) and the green indicating they are registered will appear. Once a user has registered, the email address field in their user profile will turn grey indicating registration has been completed. Invitation...

• Setting Your Alert Preferences

  From your iOS device, Android device, Computer

  Update your alert preferences to configure how you are automatically notified by When I Work. For each alert, you can choose how you’d like to be notified: Email: Just like it sounds—we’ll send you an email. Mobile: If you’re logged in to the When I Work app on your iOS device, or Android device, you’ll be notified in the app. If you’re not logged in, we’ll send you a text message. If you have employee or supervisor level access, we’ll only send you alerts for the schedules that you belong to. For managers and admins, you’ll receive alerts for schedules...

• Widget for iOS

  From your iOS device

  This widget surfaces the “Next Shift” information from inside the When I Work app to the main screen of an iOS device. This can be used as an alternative opening up the mobile application each time you want to see your upcoming shifts! You must have the mobile application installed to use the widget In order for your next shift information to display, you will need to be logged in to the application Minimum iOS version required: 14.0 or higher To locate your current iOS software version, follow this guide Minimum app version required: 13.2 or higher To find app...

• Exporting Archived Users

  From your Computer

  If you need to gather information about users you have archived, you can export the archived user’s information. You must have Admin or Manager role permissions to export an archived user The export file contains same fields as the user export with 2 additional columns: Archived Date: The date the...

• When to Use Positions and Tags

  From your Computer, iOS device, Android device

  Both positions and tags define a user’s qualifications. In this article, we’ll examine both objects and help you decide when to use them. Positions assign users and shifts to a particular duty or skill. Tags provide an additional eligibility requirement that you can layer on top of positions. Positions can be...

• Request Profile Deletion

  From your iOS device

  When I Work fully supports an individual’s right to manage their data as a user of our platform. From your iOS device, you can request to delete and archive your profile. Archiving a user from a particular workplace removes that person from that workplace’s schedule, deletes their user profile, and revokes access to your workplace. Workplace admins and managers are informed of your request to delete and archive your user profile. This provides admins and managers an opportunity to delete your future shifts or move them to OpenShifts. Profile deletion applies to your user profile on the selected workplace. This...