Related Articles

• Payroll Billing Reference Guide

  From your Computer

  This article covers how billing works when you enroll in Payroll as part of your subscription to When I Work. Last Updated This article was last updated on March 25, 2024. Payroll fees are billed in arrears on a monthly basis and are included in the monthly bill alongside the subscription fees for the Scheduling & Attendance Product. Customers on annual Scheduling & Attendance plans that are billed on a monthly basis are billed for both their Scheduling & Attendance subscription as well as the monthly Payroll fees. Payroll consists of the following fees: Payroll Base: A flat dollar amount...

• Updating Billing Information (Legacy)

  From your Computer

  You can update your billing information at any time to change which card you use to pay for When I Work. Legacy Billing Engine This article covers account and billing content prior to July 17, 2023. Check out the non-legacy articles if your screen looks different. You must be the...

• Changing the Primary Contact

  From your Computer

  Each When I Work has three slots available for admins who control payments and the life of the account. The admin is the only user role with access to the Account & Billing page. The Primary Contact can only be assigned to a user with admin level access. Hover over Gear, then...

• Reactivate Your Account

  From your Computer

  You might want to reactivate your account if your business is seasonal or you’d like to bring your account out of hibernation. From your computer, use a supported web browser to sign in to When I Work on the web. Click Reactivate Account. Now you can begin reconfiguring your account.

• Renew Your Annual Plan

  From your Computer

  An annual billing cycle allows you to pay for your When I Work plan for the year. You must have admin access privileges to access the Account & Billing page. Your plan’s renewal date is displayed on the Account & Billing page. When I Work sends an email reminder to...

• Hibernating Your Account

  From your Computer

  Hibernating a When I Work account allows you to temporarily deactivate it, suspending payments and removing user access to the account until it is reactivated. You might want to hibernate your account if your business is seasonal or you’d like to put your account on hold temporarily. Account & Billing page look different? If your account was created before June 12, 2018, your Account & Billing page may look different than what’s shown in this article. If it looks different, check out Hibernating Your Account (Legacy) You must have admin access privileges in order to hibernate your When I Work account. Hibernation...