Overview
If a user’s email address is blocklisted, the user does not receive email notifications from When I Work. Remove a user’s email address from the blocklist on the Users page via the web.
What is a blocklist?
A blocklist is a list that identifies IP addresses or domains that is used by Internet service providers (ISPs), free mailbox providers, and anti-spam vendors to prevent spam from coming into their systems. Frequent recurring emails, including email notifications from When I Work may be misidentified as spam and cause the email notifications to bounce back.
Identify a blocklisted email address
Hover over , then select Users.
A blocklisted email icon appears in the Actions column.
Remove email address from blocklist
Hover over , then select Users.
- Click the blocklisted email icon.The blocked email prompt appears.
- Click Remove Email.Email notifications to the user resume.