When I Work Help Center

When I Work Help Center

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  • Payroll Transition Resource

    • December 17, 2024
    • Chad Busch

    When I Work has always been dedicated to helping you and your team work better together. While we remain fully committed to enhancing your scheduling, time tracking, and team communication experience, we have made the decision to discontinue payroll. Effective March 31, 2025, When I Work Payroll will no longer be available. This article serves as a comprehensive resource to guide you through this transition. Here, you’ll find everything you need to know about next steps, available payroll options, and offboarding expectations. If you have questions or need further assistance at any stage, our support team is ready to help….

  • Reporting Your Tips

    • November 11, 2024
    • Chad Busch

    With tips tracking enabled, you are prompted to enter your tips and any relevant notes upon clocking out of your shift. You can also report your tips on an iOS device or Android device. Clock out of your shift. Enter the amount of tips you earned and any notes that would be helpful. Click Clock Out.

  • Reporting Your Tips

    • Chad Busch

    With tips tracking enabled, you are prompted to enter your tips and any relevant notes upon clocking out of your shift. You can also report your tips on a computer or Android device. Clock out of your shift. Enter the amount of tips you earned and any notes that would be helpful. Tap Clock Out.

  • Reporting Your Tips

    • Chad Busch

    With tips tracking enabled, you are prompted to enter your tips and any relevant notes upon clocking out of your shift. You can also report your tips on a computer or iOS device. Clock out of your shift. Enter the amount of tips you earned and any notes that would be helpful. Tap Clock Out.

  • Set Up Tips Tracking

    • Chad Busch

    Enable Tips Tracking if you want your employees to report the tips they earned for each shift. Users are asked how much they earned in tips upon clocking out. You can report tips using a computer, iOS device, or Android device. Hover over , then select  Attendance Settings. Navigate to Tips Tracking and click the toggle to on. Click Change to add positions you want to track tips for. Click the check box next to the positions you want to earn tips. Click Save to finish.

  • Manage Your Pay Information

    • August 16, 2024
    • Chad Busch

    You can manage your pay information in your user profile. Pay information includes: Bank account information Tax withholding information You can also manage your pay information from a computer or Android device. Have your banking information readily available to speed up the process. From the When I Work Staff Scheduling app, tap More. Tap Profile & Settings, then tap Pay. To manage a bank account, tap Add Account in the Bank Account Section. Follow the prompts to complete. To manage tax withholdings, click Set Withholdings in the Taxes section. Follow the prompts to complete. From the When I Work Staff Scheduling…

  • Manage Your Pay Information

    • Chad Busch

    You can manage your pay information in your user profile. Pay information includes: Bank account information Tax withholding information You can also manage your pay information from a computer or iOS device. Have your banking information readily available to speed up the process. From the When I Work Staff Scheduling app, tap  More. Tap Profile & Settings, then tap Pay. To manage a bank account, tap Manage Accounts in the Bank Account Section. Follow the prompts to complete. To manage tax withholdings, click Set Withholdings in the Taxes section. Follow the prompts to complete. From the When I Work Staff Scheduling…

  • Manage Your Pay Information

    • August 12, 2024
    • Chad Busch

    You can manage your pay information in your user profile. Pay information includes: Bank account information Tax withholding information Recurring benefits & deductions You can also manage your pay information from an iOS device or Android device. First time adding your info? You are prompted to fill out this info when you log into When I Work for the first time. You can also go to your user profile to start filling this out. Have your banking information readily available to speed up the process. Hover over your name, then select Profile & Settings. Click Get Started in the Pay Information…

  • Scheduler Job Site View Reference Guide

    • June 26, 2024
    • Chad Busch

    Job site view displays shifts grouped by assigned job site. Use job site view if you’d like to schedule coverage based on which job sites need to be covered. Job site view can be used in the week, two-week, or month time views. Time off requests and availability preferences are not displayed in this view. User’s availability appears when you add or edit a shift. Go to the

  • Copying Shifts

    • June 18, 2024
    • Chad Busch

    Overview You can copy shifts to save time and ensure you have the schedule coverage that you need. If your business has regular shifts for select users, copying shifts and setting them up for specific intervals helps you save time (so you don’t have to recreate each shift individually). Ever forget to schedule a position? By loading an existing template, you’ll be able to confidently know that your scheduled shifts cover your most critical positions. You can also copy shifts on your computer and Android device. Copy shifts To copy a shift: Open the When I Work mobile app. Tap…

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