The Single Sign On (SSO) integration allows you to use your existing corporate authentication to access When I Work. Use the When I Work log in page to access your account using a third-party connect. From your computer, use a supported web browser to sign in to When I Work on the web….
Overview The Single Sign On (SSO) integration, based on SAML v2, allows your users to use your existing corporate authentication to access When I Work. This can help streamline authentication from internal portals, other applications, or even from your custom subdomain. SSO is available on the web app only. What is SSO? SSO is an authentication process through centralized authentication servers or Identity Providers (IdP) that allows a user to access multiple applications with one set of login credentials. SSO also provides a single point of control for denying access to systems. Benefits of SSO: Mitigate risk for access to…
When users bid on OpenShifts, use the When I Work web app to process OpenShift requests from your computer. You must have supervisor, manager, or admin access privileges to process employee requests. If you’re a supervisor, you can only process requests for employees that belong to your schedules. All requests have a status. Learn more about the different statuses at the bottom of this article. When a request needs your attention: We’ll send you an email and/or a mobile alert based on your alert preferences. The in the top-left corner of the When I Work web app shows a count badge. Click for more information. You can…
If a user’s email address is blocklisted, the user does not receive email notifications from When I Work. Remove a user’s email address from the blocklist on the Users page via the web. A blocklist is a list that identifies IP addresses or domains that is used by Internet service…
Your employer can set up annotations to communicate important announcements about your workplace that can be viewed on the When I Work web and mobile apps. Three types of annotations can be created. Type Description Announcement General messages and workplace announcements. Time Off Not Allowed Indicates time off requests aren’t allowed on the selected days.* Business Closed Indicates the business is closed. * supervisors and managers can still submit time off requests on behalf of users. Annotations can be viewed several places within your When I Work profile. Type My Schedule Team Schedule Time Off Request Announcement Time Off Not Allowed…
Use this guide to set up your profile and get started with When I Work. This guide assumes that you have received an email or text message invite from your manager to perform this setup. Resources linked in this guide lead to articles related to use of When I Work…
Use this guide to get started managing a When I Work workplace. This guide assumes that you have received an email or text message invite to perform this setup. Resources linked in this guide lead to articles related to use of When I Work on a computer via the web app. The extra screen size and advanced tools enhance your employee management. However, each article includes links to specific help for Android devices or iOS devices if available. Your workplace may use additional When I Work products and features not mentioned in this guide. See our Help Center for more…
Get more insight into your budget using the forecast tools. Use forecast tools while scheduling to ensure you have the right coverage and are within your labor budget. Use the forecast data import function to quickly enter forecast information across time. By default, supervisors can view and edit projected sales and hours budgets but cannot view daily labor cost. To let a supervisor to see labor costs, allow the supervisor to view employee wages. Overtime wages are not calculated into the labor budget. Overtime wages must be calculated manually. Click Scheduler. Switch on Forecast Tools on the left side of the…
This article walks through how to set up your account to use Scheduling and Time Clock & Attendance together. If you would like to use Scheduling alone, see Setting Up Scheduling for Your Workplace. This article describes how to set up your account from a computer. While you can also…
When your shift task list is ready, you can add it to shifts to make its tasks visible to your users. You can schedule the list to a single shift or add the list to a shift template to use over and over. To schedule team task lists instead, check…
