Curtis Branum – When I Work Help Center

Processing Absences
- March 7, 2023
- Curtis Branum
Overview When an employee reports an absence, you can view the note for the absence or find coverage for the shift. You can also process absences from your Android or iOS device. Considerations You must have supervisor, manager, or admin access privileges in order to process absences. You can respond to absences in three locations: From the dashboard under Attendance Notices From the Absence Page From the Scheduler On the Dashboard, scroll to Attendance Notices. Click Show Details. Click Get Shift Covered. Click either Move to Open or Find Replacement. If Move to Open is selected, you will see a confirmation…
Reporting Absences for a User
- Curtis Branum
Absence tracking allows users to report when they cannot work an assigned shift that takes place within the next 24 hours. Management can report absences on behalf of their employees from the scheduler or the dashboard. You can also report absences for a user from an iOS device or Android device. You must have admin, manager, or supervisor level access to report an absence on behalf of another user. You must have admin, manager, or supervisor level access to report absences for past shifts. Absence tracking can be used alongside the shift coverage options in the Scheduling Settings. See Respond to…
Reporting Absences
- March 6, 2023
- Curtis Branum
Absence tracking allows you to report when you cannot work an assigned shift that takes place within the next 24 hours. When you report an absence, the shift is removed from your schedule and management is notified. You can also report absences from an iOS or Android device. This article walks through self-reporting absences. Users with admin, manager, and supervisor level access can report absences on behalf of a user. See Reporting Absences for Users for more information. You can report absences from your My Schedule page. Hover over your name, then select My Schedule. Click the shift that you’d like…
Square Integration Reference
- April 19, 2022
- Curtis Branum
When I Work integrates with Square Payroll for quick and seamless time tracking and payroll services. The integration allows you to sync employees, schedules, and time entries between the systems. Your workplace must use Time Clock & Attendance to set up payroll integrations. This integration is available for US customers only. Employees must be active in Square Team Management in order for users to sync to Square Payroll. NOTE: You do not need a separate subscription to Square Team Plus. If you do have a Square Team Plus plan, there are features in Team Plus that are not supported by When…
Shift History Report Details
- March 15, 2022
- Curtis Branum
Use the Shift History report to trace shift changes that can help resolve labor disputes, hold employees and schedule managers accountable for their actions, and identify patterns of behavior over time. Shift history is available for shifts from the last 60 days. Shifts assigned to archived users are included in…
Shift History Report Example Scenarios
- Curtis Branum
This article provides examples of some data that can be pulled from the Shift History report within the reporting feature of When I Work. For a more detailed look at what you can do with custom reports, check out Custom Reports Reference and Creating and Refining Custom Reports. This report is useful to see all the shifts that have been deleted over a certain time period. Click Reports. Click Custom Reports, then click New Report. Create a Shift History report for the date range you want. Expand Reason Code filter, then click delete. This report is useful to perform audits of shift edits…
Creating and Refining Custom Reports
- March 10, 2022
- Curtis Branum
When I Work provides a rich interface for creating custom reports then refining each to look at data about your workplace analytically. Once you have created a custom report, you can refine the data within the report and save the report definitions to run the report again in the future. Considerations Data availability for the Shifts and Times report spans the past 3 months and 3 months into the future. Data availability for the Shift History report spans the past 60 days. Reports cover a 180 day duration period. Data in the Shifts and Times reports are available in real-time….
Shifts Report Example Scenarios
- March 9, 2022
- Curtis Branum
This article provides examples of some data that can be pulled from the Shifts report within the reporting feature of When I Work. For a more detailed look at what you can do with custom reports, check out Custom Reports Reference and Creating and Refining Custom Reports. You might want to view unfilled OpenShifts in order to determine whether you’re meeting your staffing requirements, or to determine whether certain types of OpenShifts are less desirable to your users and correct the issue. Click Reports. Click Custom Reports, then click New Report. Create a Shifts report for the date range you want. Expand the…
Times Report Example Scenarios
- Curtis Branum
This article provides examples of some data that can be pulled from the Times report within the reporting feature of When I Work. For a more detailed look at what you can do with custom reports, check out Custom Reports Reference and Creating and Refining Custom Reports. If you’re having performance issues with a particular user, you might want to review all their punched times to check for irregularities. Click Reports. Click Custom Reports, then click New Report. Create a Times report for the date range you want. Filter by: Employee Last Name Employee First Name Employee ID You might want to summarize…
Time Entries Report Details
- February 22, 2022
- Curtis Branum
Use the Time Entries report to compare time entries to scheduled shifts as well as determine patterns of behavior that might contribute to attendance issues. You can also dig into more detailed clock in and clock out information not visible elsewhere in When I Work. Time entries for archived users…

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