Processing Time Off Requests

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Applies to , ,


When users request time off you can use the When I Work Staff Scheduling app to process the requests from your iPhone.

You can also process requests from your computer or Android phone.


  • You must have supervisor, manager, or admin access privileges to process employee requests. If you’re a supervisor, you can only process requests for employees that belong to your schedules.
  • Time off requests do not require approval if Require Approval for Employees and Require Approval for Supervisors is turned off in the General Settings.
  • If you submit a time off request on an employee’s behalf, the request is automatically approved.
  • All requests have a status. Learn more about the different Time Off Request Statuses.


  1. From the When I Work Staff Scheduling app, tap the Time Off Requests dashboard card.
  2. Tap the Time-Off request you want to process.Time off requests
    • Requests that require your approval are automatically moved to the top of the list.
    • Requests with a Pending Approval tag need action from a supervisor, manager, or admin.
  3. Approve or deny the request.
    • To approve the time off request, tap Approve. The user is automatically notified.
    • To deny the time off request, tap Deny. The user is automatically notified.
Updated on October 3, 2022

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