Restore Archived Users

From your

Applies to , ,


If you have people re-joining your business, you can restore an archived user to restore their previous user profile instead of adding a new profile.


  • When you restore a user:
    • They do not receive a notification that they’ve been restored.
    • After reactivating a user’s profile, their information repopulates in the account and the user can log in again.
      • Only their past shifts from when they were deleted repopulate back in the Scheduler.
      • Their requests repopulate back to the Requests page.
  • You must have admin, manager or supervisor level access to restore users.
  • To browse a list of archived users, see View Archived Users.

Restore an individual user

  1. Hover over , then select Users.

  2. In the top-right corner of the page, click Add.
  3. In the top-right corner, type the name of the user you want to restore in the Find Previous User menu.
  4. Select the user’s profile you want to restore.
    The user’s profile repopulates with their information.
  5. If you need to, make any changes to their information, then click Reactivate User.
    NOTE: Individual users can also be restored from the Archived Users page. 

Set a start date

If you are using Payroll you are prompted to set a Start Date when restoring a user:

  1. Select the user’s Start Date from the drop-down menu. The date you select here is the first day the user is working and getting paid for.set start date during restore
  2. Click Restore.

Restore multiple users

Payroll Users

Bulk user restore is not available to Payroll users.

  1. Hover over , then select Users.

  2. In the top-right corner of the page, click More button.
  3. Click View Archived Users.
  4. Select users by clicking the checkbox to the left of their profile pictures.  If you want to select all users, click the checkbox in the top-left corner of the header row.
  5. Click Restore.
Updated on May 23, 2024

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