Chad Busch – Page 14 – When I Work Help Center

Confirming Your Shifts
- July 20, 2016
- Chad Busch
Confirm your shifts to let your employer know that you’ve seen your shifts and you know they’re your responsibility. Your employer has the option to require shift confirmation: If shift confirmation is required, you’re automatically prompted to confirm your shifts when you sign in. All users are prompted to confirm shifts regardless of their access privileges in the app. If shift confirmation is not required, you still have the option to confirm your shifts. Shifts that are highlighted in yellow on My Schedule view have not been confirmed. If your employer requires shift confirmation, the app prompts you to confirm new shifts (scheduled in the…
Viewing Your Personal Schedule
- Chad Busch
You can view your schedule from a computer or the mobile applications on Android and iOS devices. Viewing your schedule often ensures you show up for the rights shifts at the right time. Depending on how your workplace’s settings are configured some features might not be available, including: Swapping, dropping, and releasing shifts Splitting shifts Taking OpenShifts Seeing who’s working with you Setting your availability Requesting time off On the computer, you can access your personal schedule on the My Schedule page. The My Schedule page allows you to see your schedule, confirm your shifts, pick up OpenShifts, and provides some quick…
Receiving Your Schedule By SMS
- Chad Busch
When your manager invites you to the schedule, you will receive a welcome SMS message if your mobile number was inputted. Reply with YESWIW to get schedule updates via SMS. If you are logged into the When I Work iPhone, iPad, or Android app, you will receive mobile alerts by push notification rather than SMS. If you prefer to receive SMS messages, log out of all When I Work apps. Reply to the number that reached out so you can receive notifications about your work schedule by SMS. Here is a list of keywords that will give you instant updates about your…
Split Shifts
- Chad Busch
If your manager has approved the feature, you can use the Split Shift option to split your shift in two. This allows you to swap or drop a part of your shift. Your employer has the option to disable shift splitting in the Scheduling Settings. Splitting shifts can only be done on the When I Work web application. As Supervisor, Manager or Admin user, hover over your name, and then select My Schedule. As an Employee, the main landing page of the web app is the My Schedule page and you will not need to navigate under your profile. Click…
Sending Group Emails
- Chad Busch
When I Work enables you to communicate with your team by sending emails. The email message service is included with all plans. Email messages will only be sent to users that have completed registration in When I Work. Email messages can be sent from the web app, iOS app, and Android app. Email messages are one-way messages that cannot be responded to by recipients. Any direct replies to these messages will not be received. If your message needs a reply, check out WorkChat. Click WorkChat or Message Staff on the navigation bar. If WorkChat is enabled in the General Settings, WorkChat appears on the navigation bar. If…
Add and Edit Users
- July 19, 2016
- Chad Busch
Add users and manage their information to make sure their profiles are configured to fit your needs. In addition to their contact information, your user’s profiles contain their assigned schedules, positions, and wage information. Supervisors can edit user’s profiles who are assigned to their same schedules. If you set up time clock terminals, make sure your users are assigned employee IDs. Employees can view their employee ID on their mobile app. If you need to add multiple users, you can speed up the process by importing users from a spreadsheet. If you would like to add a previously archived user,…
Publishing the Schedule
- Chad Busch
When you’re done making the schedule, you need to let your staff know. Publishing the schedule alerts your users that they have new shifts, and allows them to see the shifts in the When I Work app. You can also publish the schedule from your iPhone/iPad or Android phone. The Publish & Notify button near the top-left corner of the Scheduler allows you to publish the schedule for the day, week, or month that you’re currently viewing. The publish and notify button indicates the number of changes that will be published when clicking it. If the button is green, it…
Change the Start Day of the Work Week
- Chad Busch
By default, When I Work sets the start day in the schedule to Sunday. You can change the first day of the work week in the General Settings. You must have admin or manager level access to change the start day of the work week. The start day of the work…
User Access Privileges (User Roles)
- Chad Busch
Users within the workplace account can be given employee, supervisor, manager, or admin access privileges. Also called “user roles”, these levels of access determine what users can see and do in When I Work. This page outlines the default permissions of users. Want more control over what managers and supervisors can do? Check out Advanced Role Permissions. User roles can be changed by an Admin or Manager user from within the specific user profile. Admin users can assign any role level, but Manager users can only change roles of users that are also at Manager role or lower. New users…
Managing WorkChat
- Chad Busch
WorkChat is a secure communication tool that allows you and your staff to send messages and images in real time without exchanging personal contact information. WorkChat can be further customized to fit exactly the type of communication you’d like for your staff to have access to. For example: Use in broadcast-only mode so managers can send out one-way messaging to all staff. Empower employees to start and post in custom channels to communicate with one another. WorkChat can only be enabled or disabled through the When I Work web app. WorkChat cannot be enabled for an account with over 800…

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