When I Work has a Primary API service and is continuously building new, smaller service APIs to support each new feature in the product. As new features are developed, new service APIs are created to support easier scalability and better redundancy. The content outlined here details all of the current…
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You can upload, delete, and share your documents on the Documents page of When I Work. This article is intended for users with admin or manager level access. If you are a supervisor or employee, check out Viewing Documents. The total storage capacity for document storage is 50 GB Uploaded files can be no larger than 1 GB each All uploaded files are scanned for viruses. If a virus is detected, the upload will not complete and you will receive a message about the file not being safe for an upload Only certain formats are supported for upload: File Type Supported…
The Reporting page provides a centralized location for all of the reports and exports available in your When I Work account. The Reports page is organized into two tabs: Exports and Custom Reports. The Exports tab includes reports that are generated automatically on a recurring basis and standard exports. Click next to the report you want to view. Automated reports open a drop down to select from historical reports where non-automated reports download automatically. Export Name Description Absences View all the reported absences by staff at your workplace. Archived Users View all of the data that When I Work stores…
Use this article to help find settings or features in the When I Work web app. This article is intended for users with admin, manager, or supervisor level access. If you are an employee, check out Web App Navigation Reference for Employees. The navigation bar is the starting point for all the actions in the When I Work web app. Callout Name a Notifications b Dashboard c Scheduler d Attendance e Payroll f WorkChat g Reports h Requests i Workplace j Gear¹ k Profile ¹This menu item is not available to the supervisor access level. Notifications The Notification area in the…
Use this article to help you find settings or features in the When I Work web app. This article is intended for users with employee level access. The navigation bar is the starting point for all the actions in the When I Work web app. Callout Name a Notifications b My Schedule c Team Schedule¹ d Attendance² e WorkChat f Requests g Coworkers h Documents i Profile ¹This menu is only available if your employer has allowed you to view your coworkers’ schedules. ²This menu is only available if your account has the Attendance feature enabled. Notifications The Notifications area in the…
When users request time off, use the When I Work web or mobile app to process their requests! You must have supervisor, manager, or admin access privileges to process employee requests. If you’re a supervisor, you can only process requests for employees that belong to your schedules. Time off requests do not require approval if Require Approval for Employees and Require Approval for Supervisors is turned off in the General Settings. If you submit a time off request on an employee’s behalf, the request is automatically approved. All requests have a status. Learn more about the different Time Off Request Statuses. When a request needs…
When users request to swap and drop shifts, you can use the When I Work web app to process the requests from your computer. You must have supervisor, manager, or admin access privileges to process employee requests. If you’re a supervisor, you can only process requests for employees that belong to your schedules. Swap and drop requests do not require approval if Require Manager Review for Swaps and Drops is turned off in the Scheduling Settings. All requests have a status. More about these statuses at the bottom of this page. When a request needs your attention: We’ll send you an email and/or a…
Use this guide to set up your profile and get started with When I Work. This guide assumes that you have received an email or text message invite from your manager to perform this setup. Resources linked in this guide lead to articles related to use of When I Work on a computer, Android device, or iOS device. Your workplace may use additional When I Work products and features not mentioned in this guide or may have settings that disable certain features. Reach out to your employer for more information on how your workplace utilizes When I Work. Before downloading…
You can have unpaid breaks automatically deducted from timesheets if your users don’t punch in or punch out for breaks on their own. When I Work recommends this feature be used when users have regular unpaid breaks entered as a part of their schedule and there is no requirement for…
