Chad Busch – Page 6 – When I Work Help Center

Using the Dashboard (Scheduling and Attendance)
- August 24, 2020
- Chad Busch
The dashboard gives you a quick look at what’s going on in your business. You’re able to monitor shift coverage, labor costs, and attendance notices right from one page. If you don’t use Time Clock & Attendance with Scheduling, check out Using the Dashboard (Scheduling Only Accounts) instead. The dashboard is only available to users with supervisor, manager, or admin access. You must have manager or admin level access to view the Worked Labor Cost and Pay Period Forecast sections of the Dashboard. Your users must have hourly rates for the Time Clock & Attendance data to report correctly. Your dashboard can be…
Security Reference Guide
- August 18, 2020
- Chad Busch
When I Work strives to comply with industry standard best practices that ensure your data stays private and secure. Use the following article as a guide to learn more about the security measures that When I Work has implemented for the web app and mobile apps. Check out our Trust Center to dive deeper into the measures When I Work has taken to build a secure platform. When I Work uses token-based authentication for the web app and mobile apps. Token-based authentication is a secure verification method that enables users to log in once to the When I Work app and…
Customer Data Privacy Reference
- August 12, 2020
- Chad Busch
When I Work takes your data privacy seriously. We limit the amount of data that is used and we operate and enforce privacy policies and data protection policies. The following is the limited set of data per user profile: Full name Email address Login name Position (job) Telephone number¹ Hourly rate¹ ¹ Optional items Review the When I Work privacy policy. Review the When I Work data protection policy. If you have a General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA) related request, submit a request and our Customer Care team will get it answered promptly. To…
Assigning Tags
- July 13, 2020
- Chad Busch
Assign tags to users, shifts, and shift templates in any combination to ensure that shifts are matched to the correct users. If you have not created any tags and want to learn more about tags, check out Creating and Managing Tags. You can also assign tags from your iOS device…
Creating and Managing Tags
- Chad Busch
Tags provide a way to define custom shift qualifications that cannot be easily captured by position alone. Think of tags like additional eligibility requirements that you can layer on top of positions. For example, tags can capture requirements like: Certifications Preferred status Tenure/seniority Skill subsets not reflected in the position…
Photo Clock In Reference Guide
- June 1, 2020
- Chad Busch
Photo Clock In enables increased accountability by using the iOS Time Clock Terminal camera to capture the face of each user that clocks in and clocks out. Photo Clock In is only available in the iOS Time Clock Terminal app. Make sure your app is up to date and your device is ready before enabling. You must have admin or manager level access to enable Photo Clock In. Photos are stored in the app on the iOS device and can be accessed by the admin, manager, and supervisor for review. If you have multiple iOS time clock terminals, you need…
Importing Users
- May 7, 2020
- Chad Busch
Whether you’re building a brand new account or updating your existing roster, the user import feature has several benefits and makes maintaining your team’s information easy. We offer a user import template that streamlines the import process. With the user import feature, you can: Add all of your users in advance without their email address so you can invite them when you are ready. Make bulk updates to user names, emails, schedules, positions, tags, base pay rate and employee codes, which are impacted by your payroll provider. We recommend using the When I Work user import template for best results….
Download the User Import Template
- Chad Busch
When I Work provides a downloadable user import template that helps to streamline your user import process. If you already have a user spreadsheet set up, you can import that file into When I Work. However, we recommend using the When I Work user import template for best results. Headers…
Signing in with Your Apple ID
- April 29, 2020
- Chad Busch
Using Apple to sign in to When I Work allows you to access your account with your Apple ID instead of logging in with an email address and password. If you don’t already have a When I Work account, register with your workplace. If your When I Work account does…
Wage Calculation Reference
- April 15, 2020
- Chad Busch
When I Work enables you to enter wage information for each user and position you have added to your account. Wage information is useful to help forecast your labor costs while scheduling. Wage information is also available in timesheet exports and pay period summary exports. All wage calculations in When I Work are provided for estimation purposes only. When I Work recommends any wage calculations used to pay users be performed using your payroll provider using hours worked from When I Work. If you do not use a payroll provider, always review data exported from When I Work. In addition,…

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