Tags provide a way to define custom shift qualifications that cannot be easily captured by position alone. Think of tags like additional eligibility requirements that you can layer on top of positions. For example, tags can capture requirements like: Certifications Preferred status Tenure/seniority Skill subsets not reflected in the position…
Photo Clock In enables increased accountability by using the iOS Time Clock Terminal camera to capture the face of each user that clocks in and clocks out. Photo Clock In is only available in the iOS Time Clock Terminal app. Make sure your app is up to date and your device is ready before enabling. You must have admin or manager level access to enable Photo Clock In. Photos are stored in the app on the iOS device and can be accessed by the admin, manager, and supervisor for review. If you have multiple iOS time clock terminals, you need…
Whether you’re building a brand new account or updating your existing roster, the user import feature has several benefits and makes maintaining your team’s information easy. We offer a user import template that streamlines the import process. With the user import feature, you can: Add all of your users in advance without their email address so you can invite them when you are ready. Make bulk updates to user names, emails, schedules, positions, tags, base pay rate and employee codes, which are impacted by your payroll provider. We recommend using the When I Work user import template for best results….
When I Work provides a downloadable user import template that helps to streamline your user import process. If you already have a user spreadsheet set up, you can import that file into When I Work. However, we recommend using the When I Work user import template for best results. Headers…
Using Apple to sign in to When I Work allows you to access your account with your Apple ID instead of logging in with an email address and password. If you don’t already have a When I Work account, register with your workplace. If your When I Work account does…
When I Work enables you to enter wage information for each user and position you have added to your account. Wage information is useful to help forecast your labor costs while scheduling. Wage information is also available in timesheet exports and pay period summary exports. All wage calculations in When I Work are provided for estimation purposes only. When I Work recommends any wage calculations used to pay users be performed using your payroll provider using hours worked from When I Work. If you do not use a payroll provider, always review data exported from When I Work. In addition,…
When I Work has a Primary API service and is continuously building new, smaller service APIs to support each new feature in the product. As new features are developed, new service APIs are created to support easier scalability and better redundancy. The content outlined here details all of the current…
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You can upload, delete, and share your documents on the Documents page of When I Work. This article is intended for users with admin or manager level access. If you are a supervisor or employee, check out Viewing Documents. The total storage capacity for document storage is 50 GB Uploaded files can be no larger than 1 GB each All uploaded files are scanned for viruses. If a virus is detected, the upload will not complete and you will receive a message about the file not being safe for an upload Only certain formats are supported for upload: File Type Supported…
The Reporting page provides a centralized location for all of the reports and exports available in your When I Work account. The Reports page is organized into two tabs: Exports and Custom Reports. The Exports tab includes reports that are generated automatically on a recurring basis and standard exports. Click next to the report you want to view. Automated reports open a drop down to select from historical reports where non-automated reports download automatically. Export Name Description Absences View all the reported absences by staff at your workplace. Archived Users View all of the data that When I Work stores…
