Overview

When users bid on OpenShifts, use the When I Work Employee Scheduling app to process OpenShift requests from your Android device.

You can also process OpenShift requests from your computer or iOS device.

Considerations

• You must have supervisor, manager, or admin access privileges to process employee requests. If you’re a supervisor, you can only process requests for employees that belong to your schedules.
• All requests have a status. Learn more about the different OpenShift Request Statuses.

Process OpenShift Requests

You can process OpenShift requests on the Requests screen.

1. From the When I Work Scheduling app, tap the Open Requests dashboard card.
2. Tap the OpenShift request you want to process.
   • Requests that require your approval are automatically moved to the top of the list.
   • Requests with a Pending Approval notification need action from a supervisor, manager, or admin.
3. Select a user to work the OpenShift. Users appear in order of the date the OpenShift was requested on.
   NOTE: If overlapping OpenShift pick-up is enabled in the Scheduling Settings, users who are able to take the full OpenShift appear first. Overlapping takers are initially hidden. Click +n Partial Takers to see partial requestors.
4. Tap Approve to assign the OpenShift.