Process OpenShift Requests

From your

Applies to , ,


When users bid on OpenShifts, use the When I Work Staff Scheduling app to process OpenShift requests from your iOS device.

You can also process OpenShift requests from your computer or Android device.


  • You must have supervisor, manager, or admin access privileges to process employee requests. If you’re a supervisor, you can only process requests for employees that belong to your schedules.
  • All requests have a status. Learn more about the different OpenShift Request Statuses.

Process OpenShift requests

You can process OpenShift requests on the Requests screen.

  1. From the When I Work Staff Scheduling app, tap the Shift Requests dashboard card.
  2. Tap OpenShifts.
  3. Tap the OpenShift request you want to process.
    • Requests that require your approval are automatically moved to the top of the list.
    • Requests with a Pending Approval tag need action from a supervisor, manager, or admin.
  4. Select a user to work the OpenShift. Users appear in order of the date the OpenShift was requested on.
    NOTE: If overlapping OpenShift pick-up is enabled in the Scheduling Settings, users who are able to take the full OpenShift appear first. Overlapping takers are initially hidden. Click +n partial takers to see partial requestors.
  5. Tap Approve to assign the OpenShift.
Updated on October 3, 2022

Was this article helpful?

Related Articles

Still Need Help?

Open a ticket with our customer care team.

Submit a Ticket