Chad Busch – Page 16 – When I Work Help Center

Resetting or Changing Your Password
- July 19, 2016
- Chad Busch
Passwords are required to log into When I Work. Here you will find directions on how to change or reset your password, depending on it you know what your password is or not. Your password: Must be at least 10 characters long. Cannot contain your email address. Cannot be a common word like “password” Must not be found in the list of 10,000 most common weak passwords Must be at least 60% unique, non-repeating letter combinations If you know your current password and want to change it, follow these steps on a computer: Click Profile & Settings from the dropdown under…
Using WorkChat
- Chad Busch
WorkChat is a secure communication tool that allows you and your staff to send messages and images in real time without exchanging personal contact information. WorkChat can be further customized to fit exactly the type of communication you’d like for your staff to have access to. For example: Use in broadcast-only mode so managers can send out one-way messaging to all staff. Empower employees to start and post in custom channels to communicate with one another. You can also use WorkChat from the iOS app or the Android app. If you have manager or admin access privileges, you can manage WorkChat settings…
Where can I find my account ID?
- Chad Busch
Your account ID is displayed in the general app settings area of the When I Work web app. Your account ID is a number by default, but you are welcome to edit to your preference (i.e. company name). Admins can view and edit the account ID. Managers can view the…
Language Support
- Chad Busch
When I Work offers and supports our web and mobile applications in English. Set the device language on iOS or Android to translate the app. Use your browser settings to translate the application in web browsers. Platform Language Web English iOS English, Spanish, French, Italian, German Android English, Spanish, French, Italian, German The Customer Care team at When I Work provides support in English. Google Chrome Apple Safari Mozilla Firefox Microsoft Edge
Downloading the When I Work App
- Chad Busch
The When I Work apps for iOS and Android let you easily access information in your When I Work account no matter where you are. Need the Time Clock Terminal app? If you’re a supervisor, manager, or admin who needs to set up a time clock terminal on an iOS…
Contacting Us
- Chad Busch
If you need help with When I Work, you can contact our Customer Care team for assistance. Our Customer Care team provides support through tickets and live chat. You can also contact us from your iOS device or Android device. When I Work offers support through tickets and live chat rather than phone assistance. Online support allows us to quickly and efficiently deliver the answers you need. We decided to keep our support online for a few reasons: We can instantly view your workplace, account activity, system details, and other information so we can troubleshoot effectively. Managing your account is a visual…
Currency Settings
- Chad Busch
The default currency setting in When I Work is set to USD ($). If you’re an admin or manager, you can select a different currency in the Settings General Settings. Hover over Gear, then select Settings General Settings. In the App Settings section, click the down arrow next to the Currency Symbol…
Setting Time Zones
- Chad Busch
When I Work’s time zone settings determine how schedules and time entries are viewed and created. If you have users across different time zones, setting time zones allows users to view shift times and timesheet entires in their local time. You must have admin level access to adjust the workplace time zone in the General Settings. Any user can adjust their own personal time zone settings in their profile Start of day, start of workweek, and start of pay period are all set in the workplace’s time zone For example, if the account time zone is (GMT-5) Central Time (US…
Logging In with Your Google Account
- July 18, 2016
- Chad Busch
Using Google to log in to When I Work allows you to access your account with your Google account instead of logging in with an email address and password. Some workplaces may require using this option as a sign-in method. Check with your employer if you think this might be the case. If you don’t already have a When I Work account, register with your workplace. If your When I Work account does not use your Google email address, update your profile to use your Google email address. From your computer, use a supported web browser to sign in to When I Work…
Creating and Managing Job Sites
- Chad Busch
A job site is an optional way to identify a specific location where a shift takes place. When you add a shift to a schedule, you can assign a job site to the shift to let the user know where to go. You can use job sites for shifts that…

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