The When I Work apps for iOS and Android let you easily access information in your When I Work account no matter where you are. Need the Time Clock Terminal app? If you’re a supervisor, manager, or admin who needs to set up a time clock terminal on an iOS…
If you need help with When I Work, you can contact our Customer Care team for assistance. Our Customer Care team provides support through tickets and live chat. You can also contact us from your iOS device or Android device. When I Work offers support through tickets and live chat rather than phone assistance. Online support allows us to quickly and efficiently deliver the answers you need. We decided to keep our support online for a few reasons: We can instantly view your workplace, account activity, system details, and other information so we can troubleshoot effectively. Managing your account is a visual…
The default currency setting in When I Work is set to USD ($). If you’re an admin or manager, you can select a different currency in the Settings General Settings. Hover over Gear, then select Settings General Settings. In the App Settings section, click the down arrow next to the Currency Symbol…
When I Work’s time zone settings determine how schedules and time entries are viewed and created. If you have users across different time zones, setting time zones allows users to view shift times and timesheet entires in their local time. You must have admin level access to adjust the workplace time zone in the General Settings. Any user can adjust their own personal time zone settings in their profile Start of day, start of workweek, and start of pay period are all set in the workplace’s time zone For example, if the account time zone is (GMT-5) Central Time (US…
Using Google to log in to When I Work allows you to access your account with your Google account instead of logging in with an email address and password. Some workplaces may require using this option as a sign-in method. Check with your employer if you think this might be the case. If you don’t already have a When I Work account, register with your workplace. If your When I Work account does not use your Google email address, update your profile to use your Google email address. From your computer, use a supported web browser to sign in to When I Work…
A job site is an optional way to identify a specific location where a shift takes place. When you add a shift to a schedule, you can assign a job site to the shift to let the user know where to go. You can use job sites for shifts that…
The dashboard helps you see your upcoming shifts and requests. You can also clock in for shifts if mobile clock-in is enabled. The dashboard is also available from your computer or Android device. The items that appear on the dashboard may differ based on your access level (employee, supervisor, manager, or admin) and workplace settings. The dashboard appears by default when you first log in. To return to the dashboard, tap Dashboard in the bottom-left corner of the screen. Use the dashboard to manage attendance, tasks, requests, view shifts, and clock in and out. Callout Name Description a Attendance Notices…
You can turn your privacy settings on or off from the When I Work Staff Scheduling app or a computer. When privacy is turned off, your coworkers can view your contact information from the Coworkers tab on the web app and mobile apps. When privacy is turned on, your coworkers…
WorkChat is a secure communication tool that allows you and your staff to send messages and images in real time without exchanging personal contact information. WorkChat can be further customized to fit exactly the type of communication you’d like for your staff to have access to. For example: Use in broadcast-only mode so managers can send out one-way messaging to all staff. Empower employees to start and post in custom channels to communicate with one another. You can also use WorkChat from your computer or the Android app. If you have manager or admin access privileges, you can manage WorkChat settings…
If you want to prevent users with employee level access from viewing all other users with employee level access, you can enable global user privacy in the General Settings. This will prevent users from seeing the Coworkers tab, the full schedule, and limit shift coverage options like swaps and drops. You must have admin or manager level access to enable global user privacy. The global user privacy setting overrides the privacy setting that is available to individual employees. The global user privacy setting is available in the web app from a computer only. However, the setting affects the web app…
