When I Work Help Center

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  • Labor Sharing Reference Guide

    • September 2, 2020
    • Chad Busch

    Labor Sharing helps increase your shift coverage by looking at eligible and available users on other schedules you currently have set up. Labor Sharing is useful when you need to fill vacant OpenShifts, backfill dropped shifts, or find coverage for user’s planned time off Labor sharing is accomplished by sharing…

  • Using the Dashboard (Scheduling and Attendance)

    • August 24, 2020
    • Chad Busch

    The dashboard gives you a quick look at what’s going on in your business. You’re able to monitor shift coverage, labor costs, and attendance notices right from one page. If you don’t use Time Clock & Attendance with Scheduling, check out Using the Dashboard (Scheduling Only Accounts) instead.  The dashboard is only available to users with supervisor, manager, or admin access. You must have manager or admin level access to view the Worked Labor Cost and Pay Period Forecast sections of the Dashboard. Your users must have hourly rates for the Time Clock & Attendance data to report correctly. Your dashboard can be…

  • Security Reference Guide

    • August 18, 2020
    • Chad Busch

    When I Work strives to comply with industry standard best practices that ensure your data stays private and secure. Use the following article as a guide to learn more about the security measures that When I Work has implemented for the web app and mobile apps. Check out our Trust Center to dive deeper into the measures When I Work has taken to build a secure platform. When I Work uses token-based authentication for the web app and mobile apps. Token-based authentication is a secure verification method that enables users to log in once to the When I Work app and…

  • Customer Data Privacy Reference

    • August 12, 2020
    • Chad Busch

    When I Work takes your data privacy seriously. We limit the amount of data that is used and we operate and enforce privacy policies and data protection policies. The following is the limited set of data per user profile: Full name Email address Login name Position (job) Telephone number¹ Hourly rate¹ ¹ Optional items Review the When I Work privacy policy. Review the When I Work data protection policy. If you have a General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA) related request, submit a request and our Customer Care team will get it answered promptly. To…

  • Assigning Tags

    • July 13, 2020
    • Chad Busch

    Assign tags to users, shifts, and shift templates in any combination to ensure that shifts are matched to the correct users. If you have not created any tags and want to learn more about tags, check out Creating and Managing Tags. You can also assign tags from your iOS device…

  • Creating and Managing Tags

    • Chad Busch

    Tags provide a way to define custom shift qualifications that cannot be easily captured by position alone. Think of tags like additional eligibility requirements that you can layer on top of positions. For example, tags can capture requirements like: Certifications Preferred status Tenure/seniority Skill subsets not reflected in the position…

  • Shift Coverage Reference Guide

    • June 8, 2020
    • Chad Busch

    Shift coverage provides flexible scheduling options to increase employee accountability for their schedule and help ensure all of the shifts you need covered are filled.  The shift coverage options include: Overlapping OpenShift pick-up – users can pick-up available OpenShifts that overlap their assigned shifts Shift release – reassigns a user’s…

  • Review Photo Clock In Photos

    • June 1, 2020
    • Chad Busch

    You can review all clock in and clock out photos on each iOS time clock terminal you have enabled to use Photo Clock In. Check out the Photo Clock In Reference Guide for more information about Photo Clock In. Photos are only stored in the app on the iOS device…

  • Enable Photo Clock In

    • Chad Busch

    This article covers how to enable Photo Clock In. First, you’ll need to enable it in your attendance settings, then enable it on each iOS Time Clock Terminal you want to use Photo Clock In for. Check out the Photo Clock In Reference Guide for more information about Photo Clock…

  • Photo Clock In Reference Guide

    • Chad Busch

    Photo Clock In enables increased accountability by using the iOS Time Clock Terminal camera to capture the face of each user that clocks in and clocks out. Photo Clock In is only available in the iOS Time Clock Terminal app. Make sure your app is up to date and your…

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