Chad Busch – Page 5 – When I Work Help Center

Publishing OpenShifts
- June 24, 2019
- Chad Busch
After you add OpenShifts to the schedule, publish them to let your staff know they can pick up more shifts. Use the Publish & Notify button near the top left corner of the Scheduler. This publishes all of the shifts in the day, week or month that you are viewing including OpenShifts. All users who are eligible to take an OpenShift will be notified. See Publishing the Schedule for more information on publishing using Publish & Notify. Click Down arrow button in the OpenShifts row to publish just the OpenShifts on the schedule. Check out our article on offering OpenShifts to specific…
Offer an OpenShift to Specific Users
- Chad Busch
When creating or editing an OpenShift, you can view all the users who are eligible for the shift and offer the shift to specific eligible users. A user is eligible to pick up a shift if they meet the following criteria: They are qualified for the shift based on their…
My Hours
- May 10, 2019
- Chad Busch
The My Hours page in the iOS app and Android app displays your total and average hours weekly. Use the My Hours page to track and monitor your hours as well as find more hours. The My Hours page graphs a five-week period: Two historical weeks One current week and Two future/projected weeks If the account uses When I Work Time Clock & Attendance, past weeks will use timesheet data. The current and future weeks will use scheduled hours. My hours From the When I Work Scheduling app, tap More More in the bottom-right corner. Tap My Hours to see the breakdown of…
Troubleshooting WorkChat
- May 9, 2019
- Chad Busch
Having trouble with WorkChat? Use this article to help find a solution so you can get back to communicating with your team. Your employer has the option to turn WorkChat on and off. Log into your profile via the web and click WorkChat on the toolbar to open WorkChat. A Message Staff button appears rather than a WorkChat button or the WorkChat button is missing. Solutions: If you are an admin or a manager, follow instructions on how to enable WorkChat. Try sending an email through the iOS app or Android app instead. Check out Contacting Your Employer. Clicking the WorkChat button has no response. Solution: Switch…
Reviewing Breaks on Timesheet Exports
- May 8, 2019
- Chad Busch
Easily review unpaid lunch breaks and paid rest breaks in the timesheet export. After exporting timesheets, use the Breaks tab in the export to see details of your user’s breaks. Make sure the Breaks option is enabled in the account’s Attendance Settings. Checking the box for ‘Let users record unpaid…
Integrations to When I Work
- May 6, 2019
- Chad Busch
Providers of other employee management systems have created integrations to When I Work to streamline actions and processes between platforms. The integrations listed in this article are created by third party providers. Please contact the provider directly with questions as these integrations are not supported by When I Work’s Customer Care team. Follow the provider’s instructions to set up integrations to When I Work: Crew Gig Wage GoCo OnPay People HR Resale AI Rippling NOTE: Log into your Rippling account for information on integrating with When I Work. SimplePay
Identifying Scheduling Conflicts
- April 24, 2019
- Chad Busch
Schedule your staff more effectively in the Android app by viewing their scheduling conflicts. Conflicts occur if a user is scheduled when they: Already have a scheduled shift Break a scheduling rule Have approved time off Have indicated they’re unavailable to work When creating or editing a shift, you can select to assign the shift as an OpenShift for users to pick up, or directly to an agent. a. Qualified Users are users that have the correct Position and Tag assignments to be eligible to take the shift. b. All Employees are all users assigned to the Schedule. c. Tap…
Contact Your Employer
- April 9, 2019
- Chad Busch
If you have questions regarding your schedule or timesheets, you can message your employer using When I Work. Use WorkChat or send an email through the mobile app to simplify communication with your managers and supervisors. You can connect with your managers and supervisors using WorkChat from your profile on a computer, the Android app or the iOS app. NOTE: If you don’t see WorkChat in the web and mobile apps WorkChat may be disabled by your employer. Try sending an email instead. From the When I Work Scheduling app, tap More More on the bottom-right of the screen. Tap Email…
Time Off Types
- April 4, 2019
- Chad Busch
Every time off request created must have a time off type. The type of time off communicates why the user is taking time off. The time off request feature in When I Work may not fully align with your employer’s rules for time off. For more information on how your…
Create and Manage Child Accounts
- April 2, 2019
- Chad Busch
If your account has a parent/child billing setup, additional child accounts can be added from the parent account’s Account & Billing page. For additional information on parent/child billing setups, see What is a Parent/Child Billing Setup?. Hover over Gear, then select Billing Account & Billing. Click Add Account in the “Manage Accounts”…

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