When users bid on OpenShifts, use the When I Work Staff Scheduling app to process OpenShift requests from your iOS device. You can also process OpenShift requests from your computer or Android device. You must have supervisor, manager, or admin access privileges to process employee requests. If you’re a supervisor, you can only…
If a user’s email address is blocklisted, the user does not receive email notifications from When I Work. Remove a user’s email address from the blocklist on the Users page via the web. A blocklist is a list that identifies IP addresses or domains that is used by Internet service…
Your employer can set up annotations to communicate important announcements about your workplace that can be viewed in the When I Work app. Annotations also display on the web and iOS apps. Your employer can create three types of annotations. Type Description Announcement General messages and workplace announcements. Time Off Not Allowed Indicates time off requests aren’t allowed on the selected days.* Business Closed Indicates the business is closed. * supervisors and managers can still submit time off requests on behalf of users. Annotations can be viewed several places within your When I Work profile. Type Dashboard Schedule Time Off Request…
Your employer can set up annotations to communicate important announcements about your workplace that can be viewed in the When I Work app. Annotations also display on the web and Android apps. Your employer can create three types of annotations. Type Description Announcement General messages and workplace announcements. Time Off Not Allowed…
Your employer can set up annotations to communicate important announcements about your workplace that can be viewed on the When I Work web app. Annotations also display on the Android and iOS apps. Your employer can create three types of annotations. Type Description Announcement General messages and workplace announcements. Time Off Not Allowed Indicates time off requests aren’t allowed on the selected days.* Business Closed Indicates the business is closed. * supervisors and managers can still submit time off requests on behalf of users. Annotations can be viewed several places within your When I Work profile. Type My Schedule Team Schedule…
Use this guide to set up your profile and get started with When I Work. This guide assumes that you have received an email or text message invite from your manager to perform this setup. Resources linked in this guide lead to articles related to use of When I Work…
Use this guide to get started managing a When I Work workplace. This guide assumes that you have received an email or text message invite to perform this setup. Resources linked in this guide lead to articles related to use of When I Work on a computer via the web app. The extra screen size and advanced tools enhance your employee management. However, each article includes links to specific help for Android devices or iOS devices if available. Your workplace may use additional When I Work products and features not mentioned in this guide. See our Help Center for more…
Get more insight into your budget using the forecast tools. Use forecast tools while scheduling to ensure you have the right coverage and are within your labor budget. Use the forecast data import function to quickly enter forecast information across time. By default, supervisors can view and edit projected sales and hours budgets but cannot view daily labor cost. To let a supervisor to see labor costs, allow the supervisor to view employee wages. Overtime wages are not calculated into the labor budget. Overtime wages must be calculated manually. Click Scheduler. Switch on Forecast Tools on the left side of the…
If a user works more than one position with different pay rates in the work week, When I Work calculates a user’s overtime using the weighted average wages of the positions worked. Weighted average overtime is currently only supported on weekly or every two week pay periods. Weighted average overtime is only calculated on the pay period exports. Calculate weighted average overtime by following these steps: Calculate the ratio of hours worked across all positions worked. Divide the hours worked in a certain position by the total worked hours. Find the number of overtime hours attributable to each position. Take…
This article walks through how to set up your account to use Scheduling and Time Clock & Attendance together. If you would like to use Scheduling alone, see Setting Up Scheduling for Your Workplace. This article describes how to set up your account from a computer. While you can also…
